| Summary: | 碩士 === 國立交通大學 === 管理學院資訊管理學程 === 101 === In this information rapid growing period, IT has become an important tool to solve company’s ciritical issues, especially for the PCB industry. The reason is that the production of PCB industry has become a low profit business. The company must raise production efficiency and reduce the cost of spending, in order to create higher profits.
The case company is mostly collecting machine data manually since machine data acquisition is difficult and time consuming. Therefore, this thesis will build a machine data collection process standard which will automate the data collection and reduce the manual working time for data accuracy and availability. While abnormal data occurs, the system will immediately notify the relevant personnels who will take timely solutions for quality control. On the other hand, two modules responding to the information service event management and knowledge management are created to monitor various information services. In the mean time, the records in the knowledge database provide useful information to deal with the exceptional situation and effectively reduce the average processing time. Finally, the business continuity management module is built to protect critical operating systems from major disasters and also improve the customer satisfaction and reliability. In summay, based on the proposed approach in this thesis, the machine data collection process for PCB industry is more secure and completed.
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