A Study on the Relationship among Service Quality, Customer Satisfaction and Repurchase Intention—A study of Carrefour Hypermarket in New Taipei City
碩士 === 國立交通大學 === 管理科學系所 === 101 === This study focuses on the relationship of service quality, customer satisfaction and repurchase intention of hypermarket, uses the retail service quality scale (RSQS) by Dabholkar et al.(1996) to measure service quality, which has five dimensions. There are 412 q...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/zf5r63 |