| Summary: | 碩士 === 國立交通大學 === 管理學院工業工程與管理學程 === 101 === In this case study, a semiconductor company in Hsinchu has been selected as the research object. The Pilot run handling system has been re-established by the implementing of the product’s delivery influence, system maintenance and customer satisfaction. The new system construction is designed by current analysis and program logic of original Pilot run handling system. The new function establishment and logic modification of system are defined by system users’ requirements directly. It is also combined with Delphi and the database system. The main functions are data access, report analysis, lot tracing and permission settings. For this system, users can input the executed action before lot process starting and system will be able to follow the actions automatically, also make sure the real -time situation of pilot lots when the pilot lots started. This Pilot run handling system can be able to reduce the delivery time of products and lots tracing time. This study utilized the failure rate and its influence as a reference, after re-install the new Pilot run handling system, the results showed, the failure rate reduced from 7.6% to 0 % by 90 pilot lots manufacturing. These results showed that the influence from system aspect and cost of production are both reduced significantly. The company’s relevant users are quite satisfied with this new Pilot run handling system. It is also gets the higher satisfaction from company’s customers.
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