The Process of Resilience Development from Child Protective Service Worker

• Main Author: 白立德
• Other Authors: 宋麗玉
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/12067102985091875963

碩士 === 國立政治大學 === 社會工作研究所 === 101 === This study aims to understand the process of resilience development among child protection service (CPS) worker amidst the adversities they encountered. Three points are discussed in the findings including the adversities CPS workers encountered, the content of protective factors, and the operating models of resilience. The investigator in depth interviewed nine CPS workers in the public sectors. The results are as follows： 1. The results indicated that CPS workers may encounter three types of work related adversities: personal safety issues, the psychological difficulties of working as a CPS worker, and difficulties occurred in the organization. The psychological difficulties included: a. the pressure from working with involuntary clients. b. The frustration caused by the fact that the clients did not change as expected. c. Vicarious trauma and d. Psychological and physical pressure due to case overload. On the other hand, organizational difficulties include a. the loss caused by colleague turnovers b. the suppressing of supervisors due to different working perspectives, and c. unreasonably transferred to different job. 2. Two aspects of protective factors emerged in this study, personal and environmental, that facilitate the resilience of CPS workers. Personal protective factors include positive attitude, the ability of self-care, the ability of problem resolving and understanding, hope, practical considerations and spiritual power. Moreover, the environmental factors include family supports, good working environment and atmosphere, sharing and supporting from colleague, buffering mechanism on case handling, reasonable working requirements, on-the-job trainings, realizations of the supervision functions, sharing of power from supervisors, feedbacks from work, the recognitions and assistances from group members, and extended social networks. 3.The process of resilience revealing starts from the “imbalance stage.”CPS workers at this stage may have psychosomatic disorders due to the impacts of some events with high pressure that their balance and peaceful minds are severely disturbed. After entering the “reintegration stage,” CPS workers will readjust their emotions and cognition. Furthermore they will also adopt different strategies to resolve their difficulties. Thus, they can cope better and move to the final stage, “Positive responses stage.” At this stage, CPS workers are able to overcome their difficulties, accept the harms, recognize themselves and be self affirmative once again. 4. The working models of resilience for CPS workers include compensate model, challenge model, and protective factor model. The results also indicate that every CPS worker used more than two kinds of models to facilitate their resilience. The models they adopted are reciprocal, connective or simultaneously operating. 5. This study explored the process of resilience revealing among the CPS workers. The results show that CPS workers can develop the ability of resilience to overcome the adversities with protective factors. In other words, frustration and bad experiences from work do not necessarily defeat social workers. The most important thing is that CPS workers should be able to stand up and pull themselves together once again. Finally, the investigator provides some suggestions concerning CPS workers and the organization in this field.