| Summary: | 碩士 === 龍華科技大學 === 資訊管理系碩士班 === 101 === I am now a manager at Hanoi Department of Culture, Sports and Tourism, a professional agency helping Hanoi City People’s Committee in State management on Culture, Sports and Tourism including management of tangible and intangible cultural heritage in the locality. The Department of Culture, Sports and Tourism is under sector management by the Ministry of Culture, Sports and Tourism and directly managed by the Bureau of Cultural Heritage for tangible cultural heritages. During my professional work, I directed offices, divisions, units in heritage field under the Department to implement assigned functions and tasks, participated in many scientific conferences and discussions at ministerial level and City level on religion, belief, cultural institution and cultural heritage, etc. and also cooperated with leaders of People’s Committees in districts, communes, towns to open training courses, participated in teaching to improve the quality of staff, propagandized to enhance awareness of resident community in behaviors towards tangible cultural heritage. From the fact of nearly 20 years of work, I realized that cultural heritage management is a complex, sensitive issue having great impact on feelings, spiritual life of each resident, attracting concern from many social classes as well as mass media.
From studying theory of knowledge management, analyzing contents of knowledge management in managing tangible cultural heritage, I chose the topic “Applying knowledge management in enhancing the quality of management, preservation and value promotion of tangible cultural heritage of Hanoi” as my thesis topic.
During my research, I built research method, collected information, analyzed and evaluated through primary and secondary data and used some statistic and research results of other topics currently presided and directed by myself and which were carried out at agencies to study the status-quo of tangible cultural heritage management in Hanoi, issues in management and decentralization, establishment and management of heritage list, training, propaganda to improve heritage value, repair, inspection and supervision at cultural heritage.
Finally, the topic gave out recommendations which are relatively synchronous and feasible in main contents about management of heritage through knowledge management and bravely proposed the heritage value- based model of knowledge management to apply at the Hanoi's Department of Culture, Sports and Tourism in order to improve the quality of managing cultural heritage in the City. I hope and wish that my contributions through my research results will be useful for the agency where I am working for.
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