Relationships among Consulting Service, Customer Satisfaction and Customer Loyalty-The Case of the Anesthesia Consultation Patients-
碩士 === 崑山科技大學 === 企業管理研究所 === 101 === This study investigates the relationship between the service quality of the anesthesia advisory unit’s pre-operative consultation and the level of patients’ satisfaction and loyalty. We hope to improve the level of patient satisfaction and loyalty through the im...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/13533621081469224136 |