| Summary: | 碩士 === 開南大學 === 資訊學院碩士在職專班 === 101 === Evaluation of the Effectiveness of the Government Electronic Procurement System for Schools Using DeLone and McLean IS Success Model
Abstract
The government procurement system is intended to provide a fair and open procedure that can improve procurement efficiency of public agencies and ensure the quality of purchased items. To facilitate development of government procurement and meet the purpose of legislating the Government Procurement Act, it is necessary to adopt an electronic procurement system. The usage, effectiveness, and related factors of the Government Electronic Procurement System are important for both users and the system administrator. The objective of this study was to investigate utility and user satisfaction of the Government Electronic Procurement System and their relations to net benefits based on DeLone and McLean Information System Success Model. The research data were collected from a questionnaire survey, and the results could be a reference for the authority of the Government Electronic Procurement System. The main conclusions were as follows:
1. When system quality, information quality, service quality, product quality, and system utility were all considered, the effect of system quality or service quality was overshadowed by the effect of information quality and product quality, indicating that information quality and product quality were a significant determinant of utility of the system.
2. Among the quality factors of items purchased through the Government Electronic Procurement System, users were most satisfied with durability, serviceability, and conformance, followed by information quality, system quality, and service quality.
3. Utility of the Government Electronic Procurement System was affected by users’ post-usage satisfaction with the system.
4. The net benefits of the Government Electronic Procurement System were critically determined by users’ post-usage satisfaction with the system.
Keywords: Government Electronic Procurement System, Information System Success Model
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