Apply TRIZ Methodology in the Integrated-resort Development

• Main Authors: CHUNG-CHIEN HUANG, 黃中建
• Other Authors: TAI-CHI WU
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/98281373107562631832

碩士 === 義守大學 === 工業管理學系 === 101 === After a prolonged debate and communication, the gaming industry in Taiwan finally set a milestone in Matsu after passing the local referendum on allowing the integrated resort to be built on the island. The local residents expect the gaming industry would bring positive impacts, i.e., economic, transportation, and education benefits, while worry about the negative consequences, such as gangsters and prostitutions. Building an integrated resort in Matsu is a huge project. In order to make it a successful project, the expectations from all major stakeholders, i.e., local government, local residents, and gaming consortiums, need to be met. Handling stakeholders’ expectations is the key step in the successful project management. In the traditional project management body of knowledge, there is no systematic approach in handling the conflicts between the interests of different stakeholders. In this research, TRIZ based methodology is used to solve the conflicts that arise from the interests of different stakeholder. The author first collect the expectations from 3 major groups, then using business function diagram to find the useful and harmful functions, and most importantly, identifies the conflicts between the expectations. After finding the conflicts, TRIZ methodology, i.e., conflict matrix for business process, was used to provide directions (inventive principles) for brainstorming satisfactory solutions to the conflicts. In the end of this paper, this research maps the inventive principles to the current gaming regulations of Macau and Singapore. The result demonstrates that inventive principle of TRIZ is able to help the brainstorming process in creating regulations that satisfy different stakeholders.