Application of Total Quality Management (TQM) in Crankshaft Manufacturing Quality ImprovementStudy- A Case of A Machinery Plant

• Main Authors: Hung, Wen-Tse, 洪文澤
• Other Authors: Lin, Liang-Tsung
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/5dk45z

碩士 === 修平科技大學 === 精實生產管理研究所 === 101 === In the traditional metal processing industries crankshaft manufacturing companies, Enterprise have to face the competition from domestic and foreign markets, so transfor-mation and upgrading of industrial urgently need .The most important is the application of Lean Production Management and Total Quality Management (TQM) as its core material particular the use of Lean Production .Implemeting Total Quality Management (TQM) in the company to improve the application of one of the ways to reduce costs, improve efficiency and quality, enhance the company's competitiveness, in addition to importing country sys-tems ISO 9000 quality assurance system, but in 2000 raised ISO 9000 and the integration of TQM and applied on a case by case analysis of the company, emphasizing practical applica-tion focus. This research paper take A machinery plant as an example, the application of TQM tools and techniques, and import the ISO 9000 as a case study, an exception from the quality improvement approach to handling customer complaints and surveys on customer satisfaction as a description, etc., and then get a comprehensive quality Management and ISO 9000 convergence, develop appropriate ways of improvement, identify successfully implemented. TO make the case company in a difficult environment, it can be sustainable, innovate and valuable to society.