| Summary: | 碩士 === 玄奘大學 === 企業管理學系碩士班 === 101 === The area of Hsinchu Science Park (HSP) in Taiwan is 6.5 square kilometers, encompassing some 500 enterprises and 150,000 employees. On average about 200,000 motor vehicles drive in and out of the park every day, resulting in frequent traffic accidents that total over 1000 cases every year. These accidents often cause traffic jams that may delay enterprises’ operations of human flow, cargo flow, and financial flow and cause big losses. This study thus aims to improve the efficiency of dealing with traffic accidents to reduce the ensuing economic loss. The study uses management thinking to step by step review service planning, scheduling, and accident for the responsibility and builds a new SOP for the specific duty service of dealing with traffic accidents. After practical application, the model herein not only removes the obstacles of traffic accidents quickly, but also improves people’s satisfaction towards the HSP traffic police force.
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