| Summary: | 碩士 === 逢甲大學 === 國際經營管理碩士學位學程 === 101 === SA8000 has a more comprehensive and complete specifications to regulate
enterprises to fulfill their responsibility, and main emphasis on the rights of labor. The
specification for SA8000, salary, working hours, collective bargaining rights are the
most frequently cited factors that affect employee satisfaction. Whether corporations
could enhance employee satisfaction after implementation of SA8000 or not, is the
vital issue of this research. The SA8000 certification is widely regarded as delineating
specifications for regulating employee satisfaction that are more comprehensive than
that from the ISO (International Organization for Standardization). It includes salary,
working hours, and collective bargaining rights as the most frequently cited factors
that affect employee satisfaction. This study examines the aforementioned key
elements factors through IPA (Importance-Performance Analysis) to prioritize
activities leading to employee satisfaction. Furthermore, it employs the Kano Model
to determine whether employee satisfaction could be affected by the SA8000 or not
and if so, to factor out the elements that impact employee satisfaction most. Pursuant
to our trifold purpose, the study follows a two-part design, the first of which is a
replication study (Chi-Jui Wu,2011) focusing on SA8000-certified companies, while
the second part compares employee satisfaction levels of in companies with and the
ones without SA8000. The result shows that SA8000 companies has a higher
satisfaction level compared to that without SA8000. This proves that SA8000
implementation can influence employee satisfaction.
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