A Study of the Relationships among Emotional Labor, Servicescapes , Perceived Service Quality,Customer Satisfaction and Customer Loyalty
碩士 === 大葉大學 === 管理學院碩士在職專班 === 101 === The service industry's focus on service quality and customer satis-faction. The first line service personnel is a key figure in the delivery service quality, in the course of dealing with customers are often able to create emotional value. Recent years sc...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
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| Online Access: | http://ndltd.ncl.edu.tw/handle/62506414792979909563 |