| Summary: | 碩士 === 大葉大學 === 管理學院碩士在職專班 === 101 === Abstract
This paper deals with gravity mainly under the understanding of service workers across the Taiwan Strait in the face of emotional labor, whether there will be emotional exhaustion; at the same time, identify job satisfaction of sticking points, and how to mitigate the impact of excessive depletion of the negative feeling of emotional labor and to increase job satisfaction, this is the main motive of this study. This research to service workers across the Taiwan Strait for the study, mining entities issued in Shanghai and Taiwan issued a questionnaire. Mainland China recycled a total of 343 , effective questionnaires 342 , their questionnaires recovery 86%, and an effective questionnaire to 86%; recycling in Taiwan total 364 , effective questionnaires 363 , which Taiwan North recycled a total of 120 total questionnaires, recovery in the central region of 120 Total questionnaires, recovery in the southern region 124 ask volume, their questionnaires recovery 91%, and an effective questionnaire to 91%. Use statistical analysis software spss for descriptive statistical analysis, reliability analysis, reliability analysis, independent samples t- test and on single-factor analysis of variance, the variable of the analysis and establishment of party programs and analysis of structures , found as follows:
First, service workers across the Taiwan strait emotional labor emotional depletion have a positive impact.
Second, the service workers across the Taiwan strait emotional depletion had a negative effect on job satisfaction.
Third, the service workers across the Taiwan strait emotional labor to have a positive impact on job satisfaction.
Key words: emotional labor, emotional exhaustion, job satisfaction
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