The Study of Using Airport Kiosk by Passengers-From the Perspective of Demography

• Main Authors: Lin Pei Chi, 林佩諆
• Other Authors: 何學庸
• Format: Others
• Language: zh-TW
• Published: 2013
• Online Access: http://ndltd.ncl.edu.tw/handle/07377550643514446741

碩士 === 中華科技大學 === 航空運輸研究所在職專班 === 101 === Recently, the airport kiosks service is getting popular and accepted by air travelers. This is because the airport kiosks provide passengers to short line-up and save time for airport check-in services. Therefore, this paper focuses on passengers’ demography profile, such as member vs. non-member, education and age differences, to perceive service quality, risk perception, willing to us and the cognition of intention after using airport kiosks services. Based on the literature review, this paper build up 4 different frameworks and total 15 evaluation items for questionnaires. The results of this study show that: (1) there is only one significant difference among 15 evaluation items between members and non-members segments. (2) there are two significant differences among 15 evaluation items between different education segments. (3) there is none of significant difference among 15 evaluation items between different age segments. Finally, the paper result may provide Taiwanese-owned airlines a full picture to understand passengers’ perception on airport kiosk services, and also give some managerial recommendations for airlines.