| Summary: | 碩士 === 國立中正大學 === 資訊管理學系暨研究所 === 101 === Many companies have proceeded to implement Enterprise Resource Planning (ERP)
systems to upgrade their capability to generate and communicate timely and accurate
information. Therefore, they can drastically lower total costs in the entire supply chain,shorten throughput times, reduce inventories, improve quality, and efficiently coordinatedemand, supply, and production.
However, even the best ERP packages do not meet all functional needs of every employeebecause of different industry characteristics and operation procedures. Thus, ERP should becustomized to fill a company’s own needs.
This study focuses on the factors influencing employees’ intention to use customized ERPsystems. A research model was developed based on the Technology Acceptance Model (TAM)to examine the factors. A questionnaire survey was conducted and 284 valid responses were collected for further analyses. The results were as follows:
1. Resistance to change had a positive impact on ERP customization.
2. ERP customization had positive impacts on training effectiveness, perceived
usefulness, and perceived ease of use of customized ERP systems.
3. Training effectiveness had a positive impact on perceived ease of use.
4. Perceived ease of use had a positive impact on perceived usefulness.
5. Perceived ease of use and perceived usefulness had positive impacts on the
attitude toward using customized ERP systems.
6. Perceived usefulness and attitude had positive impacts on the intention to use
customized ERP systems.
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