| Summary: | 碩士 === 元智大學 === 資訊管理學系 === 100 === The Standish Group research shows only 15 to 35 percent of software project can be completed in time and in budget, and a huge amount of money is wasted as a result of project failure. It worth us efforts to identify ways to promote software project success rates. According to previous studies, many software projects failed not because of technical issues, but due to the conflict among software development team.
Based on data collected from the information technology departments in the domestic industries, this study explored the causes of conflict during the software development process, and validated the moderating effect of “interaction” to conflict. Through literature review, we classified conflict causes into three factors: programmers, systems analysts, and project teams. We established a research framework, set hypotheses, and designed questionnaire requiring the respondents to recall the process of one software development project within one year. We used SPSS and smart-PLS to verify the hypotheses.
This study shows that regardless of the size of the project team, the communication skills of programmers and systems analysts both could reduce the conflict. In the case of larger project teams, that system analysts understand business process better increases conflict. The explanatory power of this model is even stronger than the original one. However, the moderating effects of the interaction is not significant. With different interaction quality level, the communication skills of programmers and systems analysts show different impact on conflict. On the other hand, the mediating effect of interaction to conflict is obvious.
|
|---|
