Employees'' job stress - actual to perception: Mental toughness as a moderator

• Main Authors: Kuei-Hui Cheng, 鄭貴惠
• Other Authors: Shu-Ping Lin
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/06806116257540844313

碩士 === 淡江大學 === 教育心理與諮商研究所碩士班 === 100 === The main purposes of this study were to examine the relationships between salient factors of employees (including job stress, job satisfaction, mental health and mental toughness) and to explore the relationship between employees’ job stress and job satisfaction / mental health with mental toughness as a moderating variable. The instruments used in this study were the “Mental Toughness Questionnaire 48 - MTQ 48” and the “Occupational Job Stress Inventory.” The subjects were employees of “The First Social Welfare Foundation”. 229 out of 234 samples were returned as valid. The data obtained were analyzed by one-way ANOVA and stepwise regression analysis. The major findings of this study were as follows: 1. There were significant differences in employees’ mental toughness related to the variables of employees’ age, gender, marital status, number of children, religious status, and educational background. 2. Employees’ mental toughness was statistically significantly correlated in a negative direction with their perceptions of job stress and job stress response. 3. Employees’ mental toughness was statistically significantly correlated in a positive direction with their job satisfaction and mental health. 4. The relationship between employees’ actual job stress (frequency) and job stress perceptions could be moderated by employees’ mental toughness. Lastly, based on the conclusions mentioned above, some suggestions were proposed for future practices and research on job stress management.