| Summary: | 碩士 === 淡江大學 === 保險學系保險經營碩士在職專班 === 100 === Proper utilization of volunteers has been one of the directions in developing our nation’s long-term care policy. Under the guiding principle of Social Welfare Privatization policy, government agencies are collaborating with non-profit organizations to deliver welfare services. With assistance from the volunteers, elders in the communities are provided with primary preventive care services that help delaying the possibility of the elders entering into the formal health care system.
According to the related literatures and theories, volunteers are driven by various motivations, thus institutions also face various dilemmas in utilizing these volunteers. This research and study focuses on one of the primary preventive care services of “greeting call”. Adopting the use of qualitative interviewing method, a clear perspective of the viewpoint can be gained from the managing institutions and the volunteers’ experience. By clarifying the exact role of greeting call volunteers in the long-term care process, this research and study wishes to produce more opportunities in utilizing volunteers in long-term care.
The result of this research and study reveals the following：
1. The risk of the turnover from the greeting call volunteers is minimal, however the improvement of the professional knowledge is essential.
2. The age of the volunteers has the effect on the greeting call service operations.
3. Elders have different demands from the greeting calls, so the ratio allocation of volunteers should be adjusted to increase effectiveness.
4. Volunteers turnover rate can be increased if the role of the volunteer is not clearly defined.
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