Explore the Relationship among Service Recovery, Perceived Justice and Customer Loyalty – A Case Study of Hair Salon
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 100 === Recent years the hair-beauty industry has became one of the most important industries of the service market, many customers would spend their energy and time engaging in whole hair-beauty process. Also the hair-beauty industry emerges rapidly, It’s not onl...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/m43wgf |