A Research of Critical Success Factors for Implementing Real-Time Location System (RTLS) in Medical Institutions

• Main Authors: Chi-Hsing Tsao, 曹際興
• Other Authors: 陳凱瀛
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/63m3jn

碩士 === 國立臺北科技大學 === 管理學院工業工程與管理EMBA專班 === 100 === As quality of the living have been improving day by day, people have been paying more attention than before to grasp the status of themselves own health condition as well as hospital has been endeavoring to service quality and patient safety issues. Utilizing the RFID for Patient identification and real time positioning have already became the trend in hospital as its technology is stable at this moment. This application were adopted broadly in abroad, there were many reports to prove this RFID application can embrace patient against safety issues and improving the whole quality level of health care system. This study conducted a survey with thirteen experts by using Delphi method and analytical hierarchy process (AHP) methods to calculate the survey results to determine the ranking of those key factors that RFID been introducing in hospitals. According to the result we found there were 4 prospects and 18 criteria could be as the significant factors to help hospital authorities on TRLS system set-up affairs. Particularity, the “cost” and “support from top management” were the key will greatly influence RTLS system set-up successfully or not. This paper demonstrated the efficacy and rationale within a service oriented for an RTLS setup issues by way of lecture gather、opinions collection from hospital experts 、system provider experts etc., tried to conclude with important implications for hospital when they are interesting in RTLS seu-up.