A Lean Six Sigma Approach for Hospital Material Inventory Management in Healthcare Industry

• Main Authors: Dong-Jin Chen, 陳東錦
• Other Authors: Li-Chih Wang
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/00085009242364987295

碩士 === 東海大學 === 工業工程與經營資訊學系 === 100 === NHI has led to the development of Taiwan's medical industry and the job market to warm. Now, as under the rise of Taiwan to become an aging society, the public health awareness. Originally a simple medical services then have a flourishing multi-look. The higher the national income countries, its per capita health care spending is also higher. Taiwan's national income continued to increase and population structure of the aging trend. Rapid growth of national health care needs. According to the Economic Cooperation and Development (OECD), the country's experience has shown that the final expenditure of the National Health Service and the proportion of the gross domestic product (GDP) of a percent, while Taiwan currently only 6%. Obviously the health care industry under the conditions with no room to grow, if you want long-term survival must festival bottles operating costs, and create sources of income. Nowadays, enterprises usually employ Lean Production and Six Sigma to cut down the business operation cos, respectively. In recent years, also used in the service industry and medical industry. Lean Six Sigma is composed of lean production and six sigma, it can eliminate the process variation, to reduce within the medical institutions of unnecessary waste. In the research, case hospital employs the voice of customer and value stream map to find critical-to-quality target, which is lower drug inventory cost medicines in order to improve inventory turnover rate. To improve the process, we use the tool of lean production, diagram analysis, brainstorming and standardize. Then, we can improve the hospital drug warehouse management operations. Through the DMAIC steps, The total amount of the 672 drugs balances the hospital in improving a decrease of 2,445.57 thousand, Class A drugs fell to 1,853.95 thousand. And also to the hospital and Management Center goals, such as inventory turnover rate of drugs more than 12 times. We conclude that six sigma have a significant effect to improve the hospital drug warehouse inventory management.