Enhancing the Service Efficiency of Non-profit Organizations through Lean Thinking and VSM Analysis- Case Study of Assistive Device Resource Centers

• Main Authors: Chang, Pu-Yuan, 張卜元
• Other Authors: Chen-Yang Cheng
• Format: Others
• Language: en_US
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/95928288061997271227

碩士 === 東海大學 === 工業工程與經營資訊學系 === 100 === The objective of Non-Profit Organizations (NPO) is to support matters of public concerns. As the social environment has developed, the resources of NPOs have proved to be inefficient to meet their needs, the creation of the “social enterprise” began. This paper presents a case study of applying Lean tools and principles to reduce waste in providing physical disabilities services. The preliminary improvements were made for six months, when the reusable space was increased by 89 % and the transport distance was reduced by 66 %. Finally, the benefits, experience, and extensions of the Lean applied on NPO are discussed.