The Application of Quality Function Deployment to Green Design of Tablet Personal Computers

• Main Authors: Yen-Chieh Chen, 陳彥傑
• Other Authors: Chyuan Perng
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/79190113214966313715

碩士 === 東海大學 === 工業工程與經營資訊學系 === 100 === Due to the world nations’ increasing emphasis on environmental protection issues and compliance with environmental directives, during the overall production process, environmental protection factors have been given more consideration to reduce the amount of pollution in the environment. Tablet PCs have successfully attracted the attention of consumers with their slender and smooth appearance and a unique operating interface. With the popularization of tablet PCs used by consumers, there has been an increasing market demand for tablet PCs. But huge business opportunities have also brought about a huge amount of electrical and electronic waste. However, for the tablet PC industry, which expects enormous business opportunities in the future, if the concept of green can be incorporated into the overall production process, including the implementation of the principle of environmental protection from raw material procurement, product manufacture, delivery, consumer use to recycling, the extent of environmental damage will be reduced. The objectives of this study are as follows: (1) collate and analyze the current situation of green design in domestic tablet PC industry; (2) analyze consumers’ green demand factors for tablet PCs; (3) explore the designers’ green design factors of tablet PCs; (4) construct a tablet PC green design evaluation framework through quality functions deployment, with the aid ofVoting Analytic Hierarchy Process(VAHP) model to calculate the green product design criteria weights of producers and consumers. VAHP and QFD were adopted in this study. Through expert interviews, green design criteria were screened. Then, the VAHP questionnaires were developed. Finally, the house of quality was designed. The results show that: (1) the top three tablet PC green design criteria emphasized by producers ranked in order are: avoiding the use of toxic components, adopting high security processes and product slenderness; (2) the top three tablet PC green design criteria emphasized by consumers ranked in order are: avoiding the selection and use of toxic raw materials, the stability of the product during use, and the structure of non-radioactive component materials; (3) through the experts’ assessment and weighted results of the relationship matrix of producers’ engineering quality factors and consumer demand, the top three tablet PC green design criteria emphasized by the producers and consumers ranked in order are: avoiding the use of toxic components, reducing the product interference factors for users, and high security of the product during usage.