The Interrelationship between Service Failure, Service recovery, Remedy Effect, and Customer Satisfaction- A Case of the TPC Kaohsiung District Business of the Electricity Meter Reading
碩士 === 樹德科技大學 === 經營管理研究所 === 100 === TPC in response to national economic and social development, to provide a stable, high quality power, uphold the service-oriented business strategies hope to achieve a modern customer-oriented state-owned enterprises. How to best service to customers, but also s...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/88769800052831376369 |