The Influence of Emotional Labor and Job Stress on Burnout for Customer Service Representative in Information Service Industry–The Moderating Effect of Sense of Humor
碩士 === 世新大學 === 企業管理研究所(含碩專班) === 100 === Nowadays, since it is a service-oriented age, the companies which offer the best service can create the real value for customers, and the customer service representatives（CSRs）play an important role in the service process. In other words, companies should...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/86j4br |