The Study of Managerial Work Pressure, Discriminative Sexual Consciousness and Tendency of Termination in Hotel Restaurant Departments- Exemplified by the International Tourist Hotels in Taiwan

• Main Authors: Li,Chinming, 李欽明
• Other Authors: Li,Minghuei
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/56acrq

博士 === 中國文化大學 === 中山與中國大陸研究所中山學術組 === 100 === ABSTRACT In consequence of the characteristics of hotel work, namely, shift rotation system, extended working hours and binding time (cross-shift practice), labor concentration, overload work, conflict of roles, low-technique service, pathetically underpay structure, and so forth, making it a profession of the highest personnel flow confronting work pressure and frustrations. Such flowing phenomena exist not only among the employees of basic level but also in the middle and higher classes of staff officers. This is particularly true when it comes to the managerial personnel who have done all for business growth, employee training, execution of superior’s assignments, service quality control as well as coping with customers’ complaints with exhausting mind and strength. Whereas nothing is uncommon for many restaurant managerial personnel to leave the jobs due to excessive work pressure, in addition, there are usually more female employees than the male ones in restaurants, and the top management level is always staffed with more male managers than female ones. It is plainly visual that there is yet unequal job opportunity between men and women till date, generally seen in salary/wages rate, performance reports, promotion and reassignment, and OJT. The said phenomena contribute also to the factor of high termination ratio and causes great damage to the enterprise with effect. This study investigates further to analyze the interrelated key effect factors mainly from work pressure, discriminative sexual consciousness and tendency of termination by adopting essentially the multiple criteria decision making (MCDM) to look back, in the first place, the related documentary references to define the appraisement system of work pressure endured by managers of restaurant departments and screen out the precision criteria from appraising work pressure elements by induction through Delphi Method. Next, the degree of interrelation among criteria of pressure appraisement system is put to work by means of DEMETEL to establish the framework of multi-criteria analysis of managerial pressure appraisement system of the restaurant departments of the international tourist hotels, and for the weight calculation of each and every appraisement criterion to analyze the “Multiple Criteria Decision Making”, this study further leads the way into DANP (DEMETEL bass ANP) to figure out the weight of each and every criterion among the appraisement criteria with relevant reciprocal influences. From the content of study analysis, we may learn of the three major factors of appraisement system and the relation of cross influence among 11 items, class of priority, and degree of interconnection of appraising criteria so as to serve as reference to improvement of internal hotel management helping the hotel business set up far better image and enhance profit-making capability.