Interactive Experience Design of Main Menu Position for the Application of Cloud Computing Service

• Main Authors: Hui-ling Chan, 詹慧玲
• Other Authors: Chien-hsiung Chen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/35846523464447755021

碩士 === 國立臺灣科技大學 === 設計研究所 === 100 === "Cloud computing" is a concept, may not be a whole new technology or new system, but it will re-shape the new form of the IT industry value chain, and will open the era of competition-based software and services. Cloud computing services will also become the new mainstream for future IT applications. In this study, usability and user experience design factors pertinent to cloud computing service were explored, including interface usability, ease of use, and satisfaction rate. It is hoped that the research results can be used to help improve the current cloud computing service interactive design and enhance user satisfaction. This study included two parts of experiment: (1)The first phase of the experiment is about cloud computing service interactive design survey: cloud computing service interactive design includes the functions and procedures of operating an interactive design, user interface satisfaction, system usability, and through interviews to understand users' needs and seek recommendations on the interactive design; (2) The second phase of the experiment is designed based on the experimental results from the previous stage, while finishing summaries from relevant literature. The experiment of cloud computing service interactive design adopted a between-subjects experimental design, i.e., a 2 (higher or lower user experience) x 3 (main menu position). The factor of user experience has two levels: (1) Users with higher experience are related to own intelligent devices, including smart phones and tablet PCs, and continue to use them daily of more than two months; (2) Users with lower experience are related to not own or seldom use of smart devices, use only in the processing of developing an operating system, or have not used cloud computing services before. The factor of main menu position includes three levels: (1) The main menu position in the upper left: where to play or edit function, showing the location of the main menu at the top left of the entire screen; (2) The main menu information on both sides: where to play or editing function, the main menu position showing the top of both sides of the entire screen; (3) The main menu is separated on both sides: where playing or editing features, showing the location of the main menu at the whole picture just above. Users' task performance, system usability, and the overall use of satisfaction with the results of the user experience were obtained through experiments. The generated results are as follows: (1) The existing cloud computing service interactive design usability considerations are still not comprehensive enough; (2) Regardless of user experience level, the majority of users have confidence to complete the task, but the setbacks, the user with lower experience level were prone to frustration while facing obstacles. Nonetheless, after successful completion of assigned tasks, the user with lower experience level may feel more confident than those with higher experience level. (3) The main menu located on both sides of the display can help improve operational efficiency; (4) No matter the level of experience, users feel that the main menu located on both sides of the display has the best interface usability, satisfaction, and subjective feelings, and even the user with lower experience tends to agree more than those with higher user experience; (5) The main menu located on the upper left and top positions may cause interference toward users' task performance. The results confirmed that the two variables, i.e., user experience and main menu position, addressed in this study do have a significant effect to the usability and subjective feelings of users interacting with cloud computing service.