Difficulties and Challenges of Knowledge Sharing in a Large-Scale Project: A Case Study of the Taxation Reform Information System

• Main Authors: Ya-Yin Chen, 陳雅音
• Other Authors: Houn-Gee Chen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/34928006571246825752

碩士 === 國立臺灣大學 === 商學研究所 === 100 === This study hopes to help the project manager to grasp the difficulties and challenges on implementation of knowledge sharing (DCIKS) in large-scale project, and to show the benefit of knowledge sharing. According to some researches, it is difficult to complete a project that meet quality, time and budget requirement of the contract. Previous experts and scholars’ researches said that knowledge sharing benefits organizations and projects efficiently. Therefore, this thesis would give you a further study and discussion about the DCIKS in large-scale project. We will study the issue from five directions: organizational culture, organizational structure, technology and sharing way, orientation of policy and management and human resources consecutively. To describe the difficulties and challenges of knowledge sharing more comprehensively and specifically, we interviewed some members of Taxation Reform Information System, builders of the large-scale project. We found out that some specific matters hazard the knowledge sharing. Compared to other studies, the first contribution of this thesis is inconsistent willingness of sharing knowledge between different organizations. Although those organizations are in the same group building the large-scale project, the knowledge still face difficulties on cross-organizational sharing. The second is unsuitable assignments causing difficulties on communication. The third one is the differences of expertise field between staffs may bring ineffective communication and misunderstandings. The study also indicated the pathway of the DCIKS and sums up the main situations as followings. There are nine general situations: slow or stagnant communication, trouble in communication, inefficiency communication, misunderstood information, knowledge leaking, inconvenience on sharing information, neglect of knowledge sharing, weak motivation on knowledge sharing, and sacrificing knowledge sharing time.