Strategy Exploration of Long-Term Care Insurance in Taiwan-Finance, Human Resource and Service Point-of-Views

• Main Authors: Jiunn-Lee Lin, 林俊立
• Other Authors: Chung-Hsing Huang
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/15828883136132798193

碩士 === 國立臺灣大學 === 商學組 === 100 === Longterm care insurance has become on inevitable taskforce for the government in Taiwan, owing to the world lowest birth rate, extension of life expectancy, disappearance of family care function and exaggerated growth of the disabled and the populations. Longterm care insurance provides daily life function support, which contrasts greatly from the disease therapy in health insurance system. From the preliminary report of Taiwan Longterm Care Insurance Project, we can understand the detailed planning of the future insurance system. The contents describe the service receiver, service delivery, insurance coverage, finance resources as well as potential finance problems. Analysis from finance, human resource and service point-of-views clearly delineate the future challenge. Finance planning has to facilitate better home care and local care quality by high-level payment. Without cost-beneficial payment, longterm care service will face first line service failure and unexpected role stress for service providers. Human resource has to build up a standardized training program with systematic on-job monitoring of all performance. With standardized program, all service providers will be able to follow a properly credited tract. From service point-of-view, we should evaluate the structure of training and performance systematically via strategic service vision steps. Meanwhile, we should repercuss all potential knowledge, standard, delivery, communication and service gaps to our customers, which apparently will emerge following the execution of the Longterm Care Insurance Project. Knowing what we have, thinking what we miss and make up what we know to be missed are the attitude we should own for the realization of Longterm Care Insurance in Taiwan.