The Study for The Relationship of Emotional Labor, Organizational Commitment, Organizational Citizenship Behavior, and Job Satisfaction－A Case of The Precinct of Taichung City Government Police Bureau after Country Merging

• Main Authors: Chin-Sheng Tsai, 蔡進勝
• Other Authors: 謝俊宏
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/9f283w

碩士 === 國立臺中科技大學 === 企業管理系事業經營碩士班 === 100 === The study mainly investigates the relationship of emotional labor, organizational commitment, organizational citizenship behavior, and job satisfaction for the precinct of Taichung City government police bureau after country merging. And test background variables of police officers, whether there are significant differences. The result could for police authorities to take this reference as a management strategy. We defined emotional labor, organizational commitment, organizational citizenship behavior as independent variables, and job satisfaction as the dependent variable, that investigates the perceptions and behavioral intentions of the Taichung City Government Police police officers in the merger restructuring. Explore the perceptions and behavioral intentions of the Taichung City Government Police police officers in the merger restructuring. Cognitive and according to the subjects, Liszt adopted a five-point scale scoring, then the descriptive statistical analysis, factor analysis, reliability analysis, independent sample t-test, one-way ANOVA analysis and linear structural relationship model (SEM) to verify the assumptions of this study. After statistical analysis, the following conclusions: 1. Different background variables, the entry of police personnel of emotional labor, organizational commitment, organizational citizenship behavior and job satisfaction, there are some significant differences. 2. There would be a positive influence of emotional labor on organizational commitment. 3. There would be a positive influence of emotional labor on organizational citizenship behavior. 4. There would be a positive influence of emotional labor on job satisfaction. 5. There would be a positive influence of organizational commitment on organizational citizenship behavior. 6. There would be a positive influence of organizational commitment on job satisfaction. 7. There would be a positive influence of organizational citizenship behavior on job satisfaction.