Measuring the User Satisfactions of PLM System

• Main Authors: Shiu-Chin Liu, 劉秀琴
• Other Authors: Jin-Ru Yen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/93396894358159563243

碩士 === 國立臺灣海洋大學 === 航運管理學系 === 100 === PLM system is a project-oriented product information management system that can tightly integrate design, manufacture and service flow path. Therefore, PLM can speed up the processes of introducing new products, mass-production, and reactions to user feedbacks. Finally, it is an vehicle for a business to obtain advantages competition. In this thesis, we evaluate the user satisfaction of a case company that implements PLM system. By refering to SERVQUAL method, we use efficiency, reliability, security, reliability and conveniences to estimate the user satisfaction. We investigate the results of uer satisfaction of PLM with exploratory statistics and chi-square tests of independence. There are 162 effective questionnaires in this survey and the return rate is 76.06%. The analysis of the data shows: (1)In general, participants are satisfied with the service quality of PLM. (2)“Security”is the most satisfied item by the participant. (3)“Efficiency”is the most unsatisfied item by the participant. (4)Project role, using time, using period, and major functions used are highly correlated with the satisfied degree of the PLM system.