A Study of Consumer''s Motivation and Satisfaction of Online Group Buying-A Case of Southern Taiwan

• Main Authors: Shu-Yu Lin, 林書伃
• Other Authors: Iuan-Yuan Lu
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/68764080428049645434

碩士 === 國立中山大學 === 高階經營碩士班 === 100 === The Internet alters the traditional business environment. Due to the convenience of the Internet, consumers are able to acquire both tangible goods and intangible services. With the advent of the internet and its related technologies, the emerging online shopping a distinctively new business transaction format becomes the trendiest activity in these days. The spirit of online group buying is to exercise the buy’s bargaining power by amassing number of people interested in the same goods and their money in order to achieve the goal of having desirable prices. Besides the financial motive, what are the other incentives driving consumers to join online group buying is another interesting subject discussed in the paper. When shopping online, consumers can obtain product information only by pictures and depictions posted by sellers. Therefore, the credibility of the group-buying initiator is very important because of the fictitious shopping environment. The goal of the research is to comprehend the correlation between consumers’ online group-buying motivations and customer satisfaction. According to the above, the research model is consisted of the following factors: (1) motivation of online group-buying participation; (2) customer relationship; (3) product involvement; (4) customer satisfaction. The research sample group is targeted at the southern residences with online group-buying experiences. There are total 849 questionnaires performed face-to-face and on the Internet retrieved during the sample period from February 25, 2012 to March 25, 2012. All of this data will be used to explain the correlation between online group-buying motivations and customer satisfaction. After calculating and analyzing all data, there is a positive relationship between online group-buying motivations and the customer satisfaction. Besides, trust categorized in the customer relationship acts as an intermediary in the relationship between online group-buying motivations and the customer satisfaction. Moreover, the product involvement also interferes in the relationship between online group-buying motivations and the customer satisfaction. In order to stand out and be successful in the overcrowded and competitive e-commerce market, there are several suggestions about online group-buying activities based on the results of above. Online group-buying initiators can use promotions to attraction consumers’ attentions. Furthermore, a user-friendly website can also increase the level of the consumer satisfaction due to its simplicity and accessibility. Based on all information collected, the product quality and the seller’s credibility are the most crucial elements affecting consumers’ purchase inclinations.