| Summary: | 碩士 === 國立高雄第一科技大學 === 資訊管理研究所 === 100 === The commitment of customer which develop long-term relationship in the software outsourcing is a key factor. Client and outsourcing firm take advantage of commitment to provide a stable foundation for the development of social relations norms. To make up for contract management can not regulate to the uncertainties and task characteristics risks. However, disproportional commitment parties may induce opportunity and self-interest. This study built on relational exchange theory of the firm to theorized that customer commitment across software outsourcing is a function task characteristics and control mechanisms. We investigate how specific task characteristics (requirement instability, technology complexity) impact control mechanism(foundation characteristics, relational processes, behavior control). Three kind of control mechanism are hypothesized to commitment. We begin by reviewing the literature on software outsourcing formal contract, relational exchange theory, and their complementary versus substitution, followed by a discussion about control mechanisms and clan control. Research hypothesis as follows: (1) The development of an integrated theoretical model, the control mechanism to verify the characteristics of the software outsourcing tasks, and control mechanism of customer commitment. (2)control mechanism of software outsourcing project positively influence commitment. (3)interaction between clan control and foundation characteristics negatively influences commitment. Overall, the findings support the proposition that task characteristics not only effect control mechanism but also enable effective clan control of software outsourcing through the development control mechanism with high level of commitment.
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