| Summary: | 碩士 === 國立東華大學 === 企業管理學系 === 100 === In this study, we will according the Conservation Of Resource (COR) theory to examine the relationships between Callenge stressors、Hindrance stressors、Work engagement 、Withdrawal behavior、Organizational support climate & Psychological capital. Besides, we also find the organizational support climate and psychological capital can moderate the stressors and work attitudes associations. We use the Questionnaire survey by 190 services teams and 705 of the service staffs in Taiwan region. Results showed that employees face work stressors. Regardless of the challenge stressors or hindrance stressors, the employees perceived the organizational support climate will increase their work engagement. And employees have a higher level of psychological capital, when they face the challenge stressor will become more engagement. Finally, we try to place two moderators, the employees perceived the organizational support climate will add the engagement and decrease employees’ withdrawal behavior. Psychological capital also can moderate the employees’ engagement. These results are consisitent with the theory prediction of resource conservation. Recommended that the organizations can develope or expand employees' positive psychological capital. It can enhance the capability of employees facing stressors. And the organization should be avoided excessive pressure of work to employees. That will make employees face the task, become weakness and tiredness, which led to work alienation or withdrawal behavior.
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