The Application of the Delphi Method and DEA in the Military Hospitals Operating Performance Evaluation

• Main Authors: Yeh-Hsuan Lin, 林冶軒
• Other Authors: Chih-Peng Chu
• Format: Others
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/q5n8xy

碩士 === 國立東華大學 === 企業管理學系 === 100 === The goal of this research is to determine the overall efficiency, pure technical efficiency and scale of efficiency of 9 different military hospitals in the view of its authorities via combination of Delphi method and data envelopment analysis and further explore the applicability of its current performance indicators. In this study, “Medical costs” and the “Number of beds” are used as input factors as well as “Monthly visits by patients”, “Basic bonus”, “Self-liquidation ratio” and “Net profit margin” as four indicators for evaluation. Our results showed that inconsistency exists between selection of performance indicators by the authority and the acknowledgment of the same indicators by the management staffs of the hospitals. In fact, inefficiency of scale is the main cause of inefficiency in hospitals, which can be described as decreasing in scale type hospitals. Out of the 9 hospital samples, only H hospital is up to relative standards of efficiency. In conclusion, the results and recommendations for improvements of this study can be served as a reference for authorities and hospitals.