A Study of Telecommunication Industry’s Customer Service Representatives’ Training Education and Coaching System Importance Recognition and Demanding – an Example of C Telecommunication Firm
碩士 === 國立彰化師範大學 === 商業教育學系 === 100 === Customer satisfaction and loyalty are very important topics for enterprise. Customer Service Representatives (CSR) who needs to directly face to customer and solve customer’s problems are the most important communication interface between enterprise and custome...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/05146572868691378187 |