| Summary: | 碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 100 === The current study quantitatively reviewed both published and unpublished empirical studies concerning the causes of emotional labor. Primary studies conducted in Taiwan from 2000 to 2010 were collected and submitted to a number of meta-analyses to investigate the effects of (a) work-related factors (job characteristics-skill variety, task identity, autonomy, feedback, and task significance; perceived display rules, organizational commitment, and difficult customers)； (b) individual differences (Big-5, and emotional intelligence) on employees' uses of surface and/or deep acting. Results showed that most of these antecedents significantly related to deep acting. However, their effect sizes generally fell between low (ρ = .1) to moderate (ρ = .3). In addition, the effects of several predictors on emotional labor may be moderated by variables such as industry type and the type of primary studies (dissertation vs. journal article). We offered discussions to provide directions for future emotional labor research.
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