Factors Influencing Users Satisfaction on E-Learning System

• Main Authors: Wwn-Shiou Wang, 王文秀
• Other Authors: Yi-Wen Fan
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/14075160729370003118

博士 === 國立中央大學 === 資訊管理研究所 === 100 === The purpose of this study is to investigate the factors affecting the satisfaction of e-learning system based on the two-stage model of cognition change and expectation confirmation theory. The proposed model was tested with a two-stage data collection procedure (pre-usage and post-usage) and data was collected from 206 university students using the e-learning system. The collected data was analyzed using the PLS (partial least squares) technique with SPSS and SmartPLS 2.0. The results showed that the effects of perceived usefulness(t1) was positively significant on attitude(t1); The effects of attitude(t1) was positively significant on system expectation(t1); The effects of system expectation(t1) was positively significant on the system performance; The effects of system performance was positively significant on the confirmation; The effects of confirmation, system performance were positively significant on the user satisfaction; The effects of perceived usefulness(t1), confirmation were positively significant on the perceived usefulness(t2); The effects of usefulness(t2), satisfaction, attitude(t1) were positively significant on the attitude(t2). Findings from the study confirm the validity of using the proposed model. In addition, the two-stage model is also found to be a valuable methodology for promoting e-learning satisfaction and cognition change studies.