| Summary: | 碩士 === 國立中央大學 === 人力資源管理研究所碩士在職專班 === 100 === Title: The impact of human resource management measures on work attitude – Case study of Taiwan HSR
Institute: Graduate Institute of Human Resource Management, National Central University
Academic degree: Master
Postgraduate: Jing-Yi Lin
Professor: TongZhen Huang, Ph. D.; Jin-Chang Zheng, Ph. D.
Year of graduation: Second semester of academic year 2011
Number of pages: 81 pages
Summary:
Under an environment with intense competition in globalization, the source of an enterprise’s core competence is its employees with expert knowledge and skills. Therefore, how to attract and retain “best talents” using effective human resource management measures is the key factor to a successful enterprise today.
The purpose of this study is to investigate the cognition of Taiwan HSR maintenance personnel toward the company’s human resource management measures, i.e. job characteristics, performance management, remuneration, training and career development, and leadership style. This study further discusses the impact of human resource management measures on the work attitude of employees. The study subjects are maintenance and operation control staff responsible for maintaining the safety of Taiwan HSR railways. A questionnaire survey was conducted to gather primary information by sampling the maintenance and operation control staff of the case. 350 questionnaires were distributed and 301 were valid, a response rate of 86%.
Based on literature review, this study adopts human resource management measures as independent variables, which include job characteristics, performance management, remuneration, training and career development, and leadership style; the dependent variables are work attitudes, including job satisfaction and organizational commitment; the control variables are employee attributes. Data is analyzed with reliability analysis, descriptive statistics analysis, correlation analysis and regression analysis for investigation the relevant impact between human resource management measures and work attitude.
This study hypothesized and proved that a correlation exists between human resource management measures and work attitude. In the case, job characteristics, remuneration, training and career development and transformation leader have significant positive effect on job satisfaction and organizational commitment. In the aspect of job satisfaction, employees are influenced the most by transformational leadership, followed by job characteristics, training and career development and remuneration. As for organizational commitment, the most influential factor is job characteristics, followed by remuneration, transformational leadership and training and career development. Therefore, based on empirical results, this study further discusses the current status of the company and connects practical management implications to provide suggestions regarding increment of job satisfaction and organizational commitment, which can start from job characteristics, remuneration, and training and career development with a transformation leader as on-site manager, to achieve the effects of human resource management.
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