| Summary: | 碩士 === 國立交通大學 === 管理學院資訊管理學程 === 100 === This research aims to explore the integration of software development process and various ISO management system verifications. Based on the concept of integration, this study aims to solve several audit issues related to software development process and ISO management system. By focusing on a single case that has ISO 9001, 27001 and 20000 management system verifications, this research thoroughly studies and analyzes possible methods and difficulties in the development of the enterprise application systems and relevant influences, to discover a means of effective integration of the software development process
and the three ISO management system verifications.
The major findings and results of this research include:
1. The management and analysis of the output documents related to the planning and the application procedures in integrating software development process and ISO 9001, 27001 and 20000 management system verifications.
2. A standard division of each ISO management system according to the different stages of software development application is made from a general
perspective.
3. With software development process as a basic orientation, the result of the case study can enable large enterprise systems that integrate the three ISO 9001, 27001 and 20000 management systems to improve products related to ISO verification: such as the quality of the software development process, the risk control of information security and efficient customer services as well as
satisfaction.
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