A Study of Implementing a Task and Event Oriented Knowledge Management System

• Main Authors: Chung, Kai-Hsin, 鍾凱心
• Other Authors: Liu, Duen-Ren
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/87737428639902385834

碩士 === 國立交通大學 === 管理學院資訊管理學程 === 100 === 　　In today's knowledge economy era, the organization's most important assets are no longer just raw materials, manpower or equipment, but "knowledge". Knowledge determines the core competitiveness of enterprises, but without the systematic and effective management of the knowledge, an organization remains vulnerable to the loss of many valuable experiences. Business organizations actively import and construct knowledge management systems. A good knowledge management system will effectively enhance organizational value and capabilities. 　　This study contains this scholar's opinions regarding the implementation of knowledge management success factors, supported by related documents. The focus is on the use of knowledge management processes: knowledge acquisition, knowledge sharing and knowledge utilization. The process includes the stage of the PDCA management cycle combination and induction of a knowledge management system architecture in order to assist organizations in their accumulation and the creation of valuable knowledge; this system is a task and event oriented. The case pilot company’s IT department is an appropriate knowledge management environment where the employees facilitate knowledge creation and exchange, through the work management series, to store organizational knowledge and save employees' work experience as well as organizational information and events. 　　Final systematic performance evaluation of knowledge management systems regards the effectiveness of the information department of the case company gradually emerges, regarding the enhancement of the system effectiveness, reduction of operational costs and optimization of human use. The results can serve as future reference for enterprises’ knowledge management to have a positive evaluation.