The Key Factors Affecting The Implementation of Employee Assistance Programs In Public Sector - A Case Study of Taiwan

• Main Authors: Hsiu-Chu Chuan, 全秀珠
• Other Authors: René, Ying-Yu Chen
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/38346120309046902800

碩士 === 國立暨南國際大學 === 公共行政與政策學系 === 100 === This study is to find out the key factors of successful implementation of the Employee Assistance Programs, EAPs, in Taiwan’s public sectors; and then to propose suggestions for Taiwan government reference. In this study, the Western experience of the EAPs could be an actual example of human-resources that showing-up how to put the staff-values into practice; and it could also be the analytical base that to grasp the difficulty of EAPs’ practice in Taiwan’s public sectors. In the case of Taiwan, by the method of deep interview, we find that there are six weaknesses of exercising the EAPs: 1. Limited implementation framework for the EAPs; 2. Orientating the EAPs as a staff-training program only; 3. lack of support from chiefs; 4. lack of resources; 5. difficult to relax the users’ misgivings; 6. short of explicated achievement-index. That is to say, in the eyes of the departments’ chiefs, the EAPs is just a routine business, that’s why they have not catch the constructive meaning of the EAPs for supporting staffs of public sectors and achieving tasks of the departments.