The Study of Job Stress of Transportation Department Employee

• Main Authors: Lin, ShuWun, 林淑雯
• Other Authors: 周榮昌
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/33035555888992300969

碩士 === 國立暨南國際大學 === 土木工程學系 === 100 === In this study, the relationships among job stress, turnover intentions, job satisfaction, and job performance of transportation department employees were investigated, study were two cases of the air traffic controllers (ATCs) and the employees of transportation bureau. In addition to using a structural equation model (SEM) to construct a complete job stress model, the study used personality traits, job characteristics, and socio-economic characteristics as moderators to understand whether these factors interfered and affected the turnover intentions of the transportation department employees. Analysis of the overall structural relationships showed that the job stress of ATCs is directly affect turnover intentions, job performance and job satisfaction, and turnover intention is also influenced by job stress indirectly through job satisfaction. Furthermore, job satisfaction is direct positive affect job performance. Job stress of employees of the transportation bureau is directly affect turnover intentions and job satisfaction, but job stress did not affect turnover intentions through job performance or job satisfaction. In addition, a positive correlation between job satisfaction and job performance was found. The results related to the moderators showed that different personality traits of ATCs have different effects on job stress → turnover intention, job performance and job satisfaction; gender and monthly income only has effects on job stress → turnover intention; and marital status exerted an effect on job satisfaction → turnover; and service units exerted an effect on job stress →job performance. Furthermore, no personality traits, job characteristics, or even socio-economic characteristics of employees of transportation bureau had an interference effect. Finally results, the two cases of the job stress of transportation department employee is directly affect turnover intentions and job satisfaction, and job satisfaction is positively affect job performance.