Employees’ Acceptance of the Electronic Bill - A Case Study of Taiwan Power Company

• Main Authors: Hsiao-YingChen, 陳曉瑩
• Other Authors: Chin-Ho Lin
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/03100235720063932731

碩士 === 國立成功大學 === 工業與資訊管理學系專班 === 100 === Electronic Bill Presentment and Payment (EBPP) is that consumers utilize the internet network as the media to check and gather the materials of the individualized bill on-line, and utilize the on-line system to choose how to pay their bills. During the scientific technological period, the service trades brings the information technology in one after another. Taiwan Power Company has brought the electronic bill service system in since April 2007. Its purpose is to help the staff to offer customer service more efficiently and offer them pluralist information channel. In this study combines the Technology Readiness Index (TRI) and Unified Theory of Acceptance and Use of Technology (UTAUT) into one model. Specifically, this study measure the relation between TRIs personality trait dimensions – optimism, innovativeness, discomfort, and insecurity , and the UTAUT dimensions–performance expectancy, effort expectancy, social influence, and facilitating conditions. Data is collected from 200 employees of Taiwan Power Company . This Analysis reveals that innovativeness, insecurity, facilitating conditions ,and social influences determine employees’ behavioral intention. The conclusion of this study which brings the following suggestions up is that (1) Taiwan Power Company needs to combine the unity for every system, and will reduce the staff’s doubt and improve the easy-to-use degree of each system.(2) To improve the social influences between staffs and raise the behavioral intention. through strengthening corporation culture and centripetal force. (3) To lower the maladjustment through keeping filling a vacant post. (4) EBPP is the promoting trend of electronic service of the state-owned enterprises. It should be carried out continually.