| Summary: | 碩士 === 國立中興大學 === 科技管理研究所 === 100 === Purpose – The purpose of this paper is to examine effect of service convenience (SERVCON) construct towards Information System (IS) success model. This study conceptualizes SERVCON as dependent variable, six-dimensional construct (decision, access, search, transaction, benefit, and post-benefit) that represent IS user’s perceived time and effort when in interaction with the service. Technological advances and generalization of the IS users have led SERVCON to be considered as a potential influence of IS success model. This study purposes dependability and usefulness as user’s perceived value to measure IS user satisfaction.
Design / methodology –This study conduct an analysis of survey data from 290 students from public university in central Taiwan, consisting of undergraduate, master, and doctoral students, about recent use of Student Information System (SIS).
Findings – Results of this paper strongly supported that SERVCON is one of important factor for IS success. In addition, SERVCON construct can assist IS service providers reduce users’ time and effort to decide, access, search transact, benefit, and post-benefit when they consume the services
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