From intention to use: a longitudinal investigation on customer readiness and facilitating conditions of self-service technology
碩士 === 國立政治大學 === 資訊管理研究所 === 99 === This research explores the relationship between intention and actual usage of self-service technology (SST), and investigates the effects of facilitating conditions and customer readiness on customer adoption of SST. In recent years, self-service technologies hav...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/01099079386248492772 |