A study on improve customer service call center management strategy –life assurance as A case
碩士 === 國立政治大學 === 經營管理碩士學程(EMBA) === 100 === The 21 century is an age of services. Enterprises pursues growth and people demand services. At the same time, enterprises transform themselves into customer-oriented entities in succession. Customer service center leads enterprise transformation. Custome...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/68315391483919637903 |