A Study of Constructing the Service Quality Indicators of After-school Childcare Centers--The Application of the Balanced Scorecard
碩士 === 明新科技大學 === 服務事業管理研究所 === 101 === The study aims to construct QoS indicators for after-school childcare centers by applying Balanced Scorecard (BSC) management and adopting expert advice and fuzzy Delphi technique. There are three purposes for the study: first, to explore the theoretical found...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2013
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/76172752299584506103 |