Using the DEA method to apprasing the mental workload for Taichung city councilors

• Main Authors: Yung-Chang Yang, 楊永昌
• Other Authors: Shao-Tsuo Chu
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/22636536623125060462

碩士 === 康寧大學 === 國際企業管理研究所 === 100 === People works overloading there will be considerable risk. In the long-term overweight mental or physical load will even affect their health, work performance and productivity. City councilors have both heavier mental workload and also engaged in heavy physical load, so how to assess workload is extremely important to discuss. Because each city councilor gives different service way to their people，therefore if we use a common set of weights to assess the workload level which seems less appropriate. So in this study we used the relative workload assessment models to distinguish the level of work loading. This method was restricted under the condition of envelopment analysis; the elected city councilors can choose the most favorable set of weights to calculate their workload scores. Even if the workload of some of city councilors were classified as relatively light, they cannot deny the objective of this method. Among various kind of workload assessment method the subjective assessment skill was accepted and applied by majority research. This study used subjective assessment skill to find the relative difference among city councilors. Taichung City have a total of 63 city councilors, in this study to obtain the load information from 52 members, calculated relative workload scores of them, the data showed 16 city councilors have been classified as a relatively heavy workload, accounting for 30.77%. The results show that the sum of the performance standards of efficiency the subject of the right value is 0.116661, much larger than the other five criterion values, this phenomenon shows the level of performance criterion in this workload assessment, but the most significant criterion. That is, those Members in their jobs relative emphasis on the performance of the voters. However, the physical criterion does not have a significant contribution to the workload scores, because the weighting of this criterion in 52 subjects, 29 to give values close to 0, this phenomenon indicates that most of Taichung City councilors didn’t consider physically fatigure as the major burden of the public service. The performance standards of all City Councilors’ workload data, each workload scores for assessment of City Councilor placed on the horizontal axis, combined with the more important evaluation criterion, proposed findings of this study: (1) the majority of the City Councilors are outstanding representatives of the people, they did their best to serve the voters, and their service performance consider themselves popular with voters agree, and serious work, their workload is relatively heavy. (2) the underachievement and improperly configured the City Councilors are very rare, obviously Taichung City Councilors are in compliance with their expertise, that is, as long as they did their best to serve the voters, their performance will be the recognition and appreciation of the voters. (3) most of the Taichung City Members belonging to the type of “high workload, high frustration and low workload, low frustration”, this phenomenon: It seems City Councilors more dedicated to serve the voters the more frustration their are. The lighter workload to take the smaller frustration will be. The study shows City Councilors who do their utmost to voters at the same time, they hope to obtain the identity of the voters, and voters' loyalty to support. In this study, Subjective workload assessment techniques, and application of multi-dimensions of NASA-TLX NASA research center as a workload evaluation index, future research can be applied to the evaluation criterion of SWAT as a workload, and even can be applied to objective sexual workload assessment methods, longitudinal studies to provide more analysis of the workload on the mouthpiece of the representatives of the people.