| Summary: | 碩士 === 國立高雄應用科技大學 === 商務經營研究所 === 100 === The promotion of human rights has created public an awareness of self-consciousness. The public participation by getting involve into government depart-ments and public affairs has also become increasingly. This phenomenon has created a scenario where, the requirement of the services provided by the government has been in-creasing relatively. The objective/s of setting up these/this government agencies (agency) is to defend the rights for its people. Therefore, the quality of services provided to its tar-get audiences should be emphasis and satisfaction guaranteed.
The motivation and purpose of this study is to investigate the service quality and customer satisfaction provided of the body prosecute / attorney excising on District Prosecutors Office in Kaohsiung as a model.，This is to provide the body prosecute / attorney as a reference to enhance the quality of service provided through the empirical result. Random survey has utilized in order to complete the research (500 survey ques-tionnaires were distributed; 460 were returned; 338 were valid, and recovery rate of 67.7% of the distributed questionnaires) ，The results shown that: There was a sig-nificant difference existed between the expectations of service levels and cognitive standards of service provided to its public (customers).
1. 5 different dimensions of the service quality provided by the Prosecutors Office can be extracted analyzes, in which are: “Structure”, “Sensitivity”, “Se-curity”, “sympathetic” and “reliability”
2. The consciousness of the service quality and customers’ satisfaction are significantly related. It can clearly be seen where; people (customers) measure their satisfactions towards the service quality provided by the body prosecute is positively related to its consciousness / sensitivity.
3. The diversity of the demographic variables towards the quality of service provided by the district prosecutors’ office may produce different effects. The effected variables which are included the professionalism (occupation), the numbers of time being to the department, and the identity would create a signif-icant impart regarding to the satisfaction of the service quality provided.
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